Manage subscription
Business, Enterprise and trial subscriptions are billed through Stripe. Use the Stripe customer portal to cancel, change plan, update your card and download invoices.
Open the customer portal
- Go to the customer portal login.
- Enter the email address you used at checkout.
- Stripe emails you a one-time sign-in link. Open it to reach your subscription.
In the portal you can:
- cancel your subscription
- upgrade or change plan
- update your payment method
- view and download invoices
The dashboard link Dashboard → Billing → Manage subscription brings you to this page.
What a change does to your activation code
Your instance reads your plan from the signed activation code you entered, not from Stripe. It makes no network call to check your subscription. So:
- Cancelling does not switch anything off. Access continues until the expiry date of your current activation code. No refund and no auto-renew applies.
- Upgrading or changing plan does not change your instance until you enter the new activation code. You receive it by email; enter it at Dashboard → Billing, the same way as the first one.
- Renewing also gives you a new activation code by email. Business and Enterprise codes are valid for 395 days (one year plus 30 days' grace), trial codes for 90 days. Past expiry the instance reverts to Community and the Billing page shows "License expired".
Lost activation code
Email support@aictl.io from the address you used at checkout and we'll resend your code.